A 25-year-old woman, a pediatric crisis therapist, has complained that she was forced to sit next to a man who was masturbating on his seat while staring at her during an early morning United Airlines flight ahead of Labor Day weekend. After NBC News reported the incident, the airline announced an investigation into it. The woman said she reported the incident to flight staff but her seat was not changed as they said there were no other seats. But to her surprise, the airline staff did not call law enforcement, and the man deplaned at Newark Liberty International Airport “as if nothing had happened”.It was a roughly one-hour regional flight from Rochester, New York, to Newark, and the woman said she stood for part of the journey. But when the plane was preparing to land, she was asked to return to her seat. When she told them that she was not comfortable on her seat because of the sexual harassment that she had already reported, she was told that it would only be for three to five minutes. But the landing took time and the woman had to be on her seat for some additional time.The woman described the perpetrator as a “pretty normal looking” and “unassuming” guy between 35 to 50 years of age, wearing hiking pants and a T-shirt. The woman said she felt that the man was a repeat offender and “people don’t just do things at 6am”.When the plane landed and the man exited, the woman went to the staff again, and one employee replied, “What am I supposed to do about it?” The staff also told her that she should report it to the police. She filed a complaint with United Airlines and the Federal Aviation Administration. She said she also called the FBI.The woman had no other way to contact the airline apart from email. “I can imagine how upsetting and uncomfortable it must have been to experience behavior from another passenger that caused you concern, particularly while seated in a location where you felt concerned,” one email sent from a United representative read. The woman said the language of the email was putting the blame on her by framing “public masturbation” as “behavior that caused me concern”.The airline gave her a $100 flight credit, though her trip cost around $400.“We are looking into this report but don’t have anything additional to share at this time,” a United Airlines spokesperson told PEOPLE.